Reclaimo

Integration Guide

See how easy it is to add Reclaimo to your store. No coding required.

1. Share a Direct Link
Every account gets a unique complaint form link. Share it anywhere.
https://reclaimo.eu/complaint/your-unique-id

your-unique-id is an example. When you create an account, your own unique link is generated automatically. Find it in your dashboard under Share.

Put it on your website, in emails, WhatsApp, social media — anywhere your customers can find it.

2. Auto-fill from Order Emails
Recommended
Add the link to your order confirmation emails. Customer's order number and email are filled in automatically.
https://reclaimo.eu/complaint/your-unique-id?order={order_number}&email={billing_email}

Paste in: WooCommerce > Settings > Emails > Completed Order > Additional Content

https://reclaimo.eu/complaint/your-unique-id?order={{ order.name }}&email={{ customer.email }}

Paste in: Settings > Notifications > edit any email template

https://reclaimo.eu/complaint/your-unique-id?order={order_name}&email={email}

Paste in: Back Office > Design > Email Theme > edit template

https://reclaimo.eu/complaint/your-unique-id?order={{var order.increment_id}}&email={{var order.customer_email}}

Paste in: Marketing > Email Templates > edit template

How it works: Your store replaces the variables (like {order_number}) with real data. When the customer clicks the link, the form opens with their order number and email already filled in.

3. Example: Order Email Footer
Add this to your order confirmation emails. Ready to copy.

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Need help with your order?

If you received a damaged item, wrong product, or have any other issue — we are here to help.

Submit a complaint and we will get back to you within 24 hours:

https://reclaimo.eu/complaint/your-unique-id

You will receive email updates about the status of your complaint.

4. Example: Returns Page
Add a "Returns & Complaints" section to your store.

Returns & Complaints

We want you to be completely satisfied with your purchase. If something went wrong, please let us know.

How to submit a complaint:

1. Click the link below

2. Fill in your order number and describe the issue

3. We will review your case and get back to you within 24 hours

https://reclaimo.eu/complaint/your-unique-id

You can track the status of your complaint at any time using the tracking link you will receive by email.

5. Floating Widget
Best for stores
One line of code adds a "Submit a Complaint" button to any website.
<script src="https://reclaimo.eu/embed/widget.js?shop=YOUR_ID&lang=en"></script>

Paste before the closing body tag in your theme. Change lang=en to pl or de for other languages.

Ready to try it?

Set up in under 5 minutes. Free plan available.