What is Reclaimo? Complaint Management for E-commerce
Learn how Reclaimo helps e-commerce store owners handle customer complaints efficiently without expensive helpdesk tools.
The Problem
If you run an online store, you know the pain. Customer complaints come in through email, WhatsApp, Facebook messages, Instagram DMs — everywhere except one organized place. You lose track, customers get frustrated, and you spend hours every week just trying to keep up.
The big helpdesk tools like Zendesk or Freshdesk? They're built for enterprise companies with dedicated support teams. They cost $50-100+ per agent per month and come with features you'll never use. As a small or medium e-commerce business, you need something simpler.
Enter Reclaimo
Reclaimo is a complaint management system built specifically for e-commerce stores. It does one thing and does it well: helps you collect, track, and resolve customer complaints.
How It Works
1. Your customer has a problem — damaged product, wrong item, late delivery
2. They fill out a simple form — you share a link or embed a widget on your store
3. You see it in your dashboard — with all the details, order info pulled from WooCommerce
4. You update the status — the customer gets an automatic email notification
5. Problem resolved — full history tracked, nothing falls through the cracks
Key Features
- Shareable complaint form — embed on your website or share via link
- Status tracking — customers can check their complaint status anytime
- Email notifications — automatic updates when you change the status
- WooCommerce integration — pulls order data automatically
- Dashboard with stats — see how many complaints you have, resolution rates
- No learning curve — if you can use email, you can use Reclaimo
Who Is It For?
Reclaimo is perfect for:
- WooCommerce store owners handling 10-200+ complaints per month
- Small e-commerce teams (1-5 people) who don't need a full helpdesk
- Stores that currently manage complaints via email or spreadsheets
- Anyone who wants to look professional without enterprise pricing
Pricing
- Free — up to 30 complaints/month. Perfect for getting started.
- Pro ($19/month) — unlimited complaints, WooCommerce integration, priority support.
No long-term contracts. Cancel anytime.