Getting Started with Reclaimo in 5 Minutes

Step 1: Create Your Account

Go to reclaimo.eu/register and sign up with your email. It takes 30 seconds.

Step 2: Share Your Complaint Form

After signing in, go to the Share page in your dashboard. You'll find several ways to share your complaint form:

• Direct link — copy and paste anywhere (email signature, WhatsApp, social media)
• Embed widget — add a floating "Submit a Complaint" button to your store
• Email snippet — add to your WooCommerce order confirmation emails
• Pre-filled link — automatically fills in order number and customer email

Pro Tip: Add to WooCommerce Emails

The most effective way is to add the complaint link to your order emails. Go to WooCommerce Settings > Emails > Completed Order > Additional Content and paste the pre-filled link. Every customer will see it automatically.

Step 3: Connect WooCommerce (Optional)

If you use WooCommerce, connect it in Settings:

1. In WordPress Admin, go to Users > Profile > Application Passwords

2. Create a new password named "Reclaimo"

3. In Reclaimo Settings, enter your shop URL, username, and the application password

4. Click Test Connection

Once connected, when a customer submits a complaint with an order number, you'll see the full order details (items, total, status) right in the complaint view.

Step 4: Handle Your First Complaint

When a complaint comes in:

1. Open it from the dashboard

2. Review the details and order info

3. Change the status (e.g., "In Progress")

4. Add a note (the customer will see it)

5. When resolved, set status to "Resolved" and add the resolution

The customer gets an email at every status change. They can also track their complaint using the tracking link they received when they submitted it.

That's It!

You're ready to handle complaints professionally. No training needed, no complex setup. Just share the link and start resolving.